Refund and Returns Policy

At Tajniya Medical Academy, we are committed to providing high-quality training infrastructure, biomedical engineering modules, and healthcare technical courses. Because our products are digital goods and delivered instantly upon purchase via electronic download or cloud access, we enforce a strict but fair refund policy.

Please read this policy carefully before purchasing any course or service from our platform.

1. 7-Day Money-Back Guarantee (Conditional)

We offer a 7-day money-back guarantee on selected eligible courses to ensure total satisfaction. However, to prevent digital content piracy and abuse of our intellectual property, refunds are subject to the following strict conditions:

  • The refund request must be submitted within exactly 7 days from the date of purchase.

  • The user must not have accessed, viewed, or downloaded more than 10% of the course content (including videos, lessons, text material, and attachments).

  • The user must not have generated or downloaded any completion certificate from the platform.

2. Non-Refundable Situations

Refunds will not be issued under any circumstances if:

  • The refund request is made after the 7-day period has expired.

  • The user has consumed more than 10% of the training or educational material.

  • The purchase was made during a promotional sale, clearance event, or using a special discount coupon.

  • The user’s account has been suspended or terminated due to a violation of our Terms of Service (e.g., account sharing or scraping content).

3. Chargebacks and Disputes

We encourage our students to contact our support desk directly to resolve any technical or billing issues. Opening a credit card dispute or chargeback without prior communication with our support team may result in permanent suspension of your student account and access to all registered course infrastructure.

4. How to Request a Refund

To initiate a refund request, please email our billing department at support@tajniya.com with the following details:

  1. Your Full Name and Registered Email Address.

  2. Order ID / Invoice Number.

  3. The exact name of the course you are requesting a refund for.

  4. A brief explanation of why you are dissatisfied with the content.

Our compliance team will review your account metrics and content consumption history. Approved refunds will be credited back to the original payment method (Credit/Debit Card) within 5 to 10 business days, depending on your financial institution.